Shipping & RETurns
The time I need to prepare an order for shipping varies. For details, see individual items.
If I order today, when will I receive my order and can I expedite?
Our lead-time is 7 business days, 10 to 14 business days during peak holiday shopping periods. Expedite production and shipping is arrange on a case by case basis and you will need to contact us before ordering to make arrangements. Request for expedition after ordering is not always possible and, if production on your order has started, you may not be eligible for a refund.
Estimated shipping times
North America: 5-7 business days
Europe: 5-7 business days
Australia, New Zealand and Oceania: 4-7 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
I want to cancel my order. What to do?
We start production on personalized orders within minutes of receiving payment, so you my not be eligible for a refund. The sooner you notify us with your order number and reasons for cancellation the better. Cancellation request are denied for orders already in production.
I want to modify my order. What to do?
Order modifications come in many forms. If your modification request involves non-personalization related changes, such as order quantity adjustment and change of shipping address, updating is simple.The sooner you notify us with your order number and reasons for modification the better. Some modification request me be denied for orders already in production.